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"Botox" Killing Your Financial Advisory Authority
Stop bleeding clients to the "Sea of Sameness." Discover how Systematic Magic™ and the Disney approach to experience engineering can build a titanium cage around your best wealth management clients. ...more
Funny with a Biz Lesson
March 12, 2026•2 min read
What Ridiculous Wine Descriptions Teach Us About Customer Experience and Retention
What absurd wine descriptions teach us about customer experience and retention and why confusion, not price, drives customers away. ...more
Funny with a Biz Lesson
January 13, 2026•2 min read
The New York Times Buries Disney Under a Bucket of Paint!
The New York Times erased Walt Disney from history... with paint. ...more
Funny with a Biz Lesson
December 17, 2024•3 min read
The Free Market Follies: How California's Wage Hike is Turning Employees into Sandwich Snatchers
Government meddling strikes again, pushing fast food prices sky-high and your office lunch into jeopardy. ...more
Funny with a Biz Lesson
July 19, 2024•3 min read
The Retention Report
Deliver Service Now institute
Dear Entrepreneur,
Customers don’t leave because of price or "the economy." They leave because of the friction you’ve stopped noticing and the indifference they’ve started feeling.
The Retention Report is an almost daily dispatch that exposes one CX blind spot at a time, and shows you exactly how to fix it.
Two minutes.
One idea.
Zero fluff.
If you’re tired of "we thought they were happy" being the reason you lose revenue, it’s time to stop the bleed.
Build loyalty on purpose, one day at a time.
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