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Business Freedom This 4th of July
At 12, I discovered freedom slinging papers for five bucks a week. True freedom isn’t fireworks; it’s building a business that doesn’t own you. Systems, pricing, and choices let you live on your terms... ...more
Marketing
July 03, 2025•3 min read
“Viewer Discretion Advised”: What Raunchy TV Warnings Can Teach You About Customer Experience
Discover how the classic “Viewer Discretion Advised” warning can be transformed into a powerful customer experience tool. Learn to grab attention, set expectations, and create unforgettable moments th... ...more
Marketing ,Customer Gettin'
May 22, 2025•4 min read
5 Business Lessons Hidden in Today’s Wild Headlines
n today’s roundup of wild business headlines, we dive into what Taylor Swift’s self-publishing move means for entrepreneurs, how Subway is spicing up its bread lineup with ghost peppers, the marketing... ...more
Marketing
October 18, 2024•5 min read
Marketing Goes Big and Cheesy: From Giant Cheez-Its to Résumé Pizzas—The Bold Moves You Can’t Ignore
Explore bold marketing stunts like Taco Bell's giant Cheez-It and Pizza Hut's résumé pizza. Learn key lessons on outrageous moves that get attention and how seamless customer service creates lasting i... ...more
Marketing ,Servin &Customer Gettin'
September 20, 2024•3 min read
Fear is the Profit Killer
When the internet throws a spotlight on your brand, you'd better grab that bull by the horns and ride it hard! ...more
Marketing ,Customer Gettin'
May 06, 2024•2 min read
Answer the Damn Phone
Are you costing yourself sales? If you have a phone... Answer the Damn Phone!! Watch this video to see how to increase your sales immediately. ...more
Marketing ,Customer Gettin'
April 11, 2024•1 min read
How to Leverage the Trump Hair Dye Debacle
From Cheesy Headlines to Gouda Leads: How Businesses Can Leverage the Trump Hair Dye Debacle ...more
Marketing
April 08, 2024•4 min read
Answer The Damn Phone
4 words to DOUBLE or TRIPLE your sales overnight ...more
Marketing
February 28, 2024•2 min read
Rat with Gigantic Penis Invades Scientific Journal
Headlines and subject lines have one job: get readers to open the email or read the article. Here's how. ...more
Marketing
February 26, 2024•2 min read
The Retention Report
Deliver Service Now institute
Dear Entrepreneur,
Customers don’t leave because of price or "the economy." They leave because of the friction you’ve stopped noticing and the indifference they’ve started feeling.
The Retention Report is an almost daily dispatch that exposes one CX blind spot at a time, and shows you exactly how to fix it.
Two minutes.
One idea.
Zero fluff.
If you’re tired of "we thought they were happy" being the reason you lose revenue, it’s time to stop the bleed.
Build loyalty on purpose, one day at a time.
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