Deliver Service Now Institute | Customer Experience & Loyalty Strategies

Disney-inspired customer experience, retention, and loyalty strategies that

turn ordinary service businesses into unforgettable brands.

"Botox" Killing Your Financial Advisory Authority

"Botox" Killing Your Financial Advisory Authority

"Botox" Killing Your Financial Advisory AuthorityVance Morris
Published on: 12/03/2026

Stop bleeding clients to the "Sea of Sameness." Discover how Systematic Magic™ and the Disney approach to experience engineering can build a titanium cage around your best wealth management clients.

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What Ridiculous Wine Descriptions Teach Us About Customer Experience and Retention

What Ridiculous Wine Descriptions Teach Us About Customer Experience and Retention

What Ridiculous Wine Descriptions Teach Us About Customer Experience and RetentionVance Morris
Published on: 13/01/2026

What absurd wine descriptions teach us about customer experience and retention and why confusion, not price, drives customers away.

Funny with a Biz Lesson
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The New York Times Buries Disney Under a Bucket of Paint!

The New York Times Buries Disney Under a Bucket of Paint!

The New York Times Buries Disney Under a Bucket of Paint!Vance Morris
Published on: 17/12/2024

The New York Times erased Walt Disney from history... with paint.

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The Free Market Follies: How California's Wage Hike is Turning Employees into Sandwich Snatchers

The Free Market Follies: How California's Wage Hike is Turning Employees into Sandwich Snatchers

The Free Market Follies: How California's Wage Hike is Turning Employees into Sandwich SnatchersVance Morris
Published on: 19/07/2024

Government meddling strikes again, pushing fast food prices sky-high and your office lunch into jeopardy.

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