What would that be worth to you?

Start thinking about that question ...

First... few points to ponder that should be keeping you up at night:

• 80% of companies say they give a great experience... Only 8% of their customers think so
• 3 in 5 people would try a new brand or company for a better service experience
• 78% of customers have bailed on a transaction or not made an intended purchase due to a poor service experience

These statistics are as scary as being stuck on Its A Small World for anything more than a minute. But they do not have to define you and your company. You can create a service powerhouse in your company that your competitors will never copy, they are too lazy and slothful. Trust me, if all companies emulated the service provided at Walt Disney World, Ritz Carlton or Zappos, these companies would not stand out as they do.

They know:

• The Customer Experience is not a department.
• The Customer Experience is not an afterthought.

So what can you do? Where do you start?

You start right here. As a DSNi Inner Circle member, you will discover many of the secrets of how Disney, Zappos, Ritz Carlton, Nordstrom's and others create such magical experiences every day, year after year, decade after decade.

This is not theory being spewed by some corporate trainer or human resources person that has never worked a day in operations. (No offense to trainers and HR professionals intended)

Nor is this mere advice from a charlatan who is deluded into thinking they are a Disney Customer Experience expert because they may have read a book or two about Disney.

Ok Vance, How Do I Attract Lifetime Customers, Make More Money & Enjoy Engaged Employees without having to work harder or buy another 'guru' course again?

You have three choices.

Forget that you ever read this message and go back to doing whatever it was you were doing before.

"If you always do what you always did, you will always get what you always got"

is to try to figure it out on your own. You can scour the Internet for hours, watch YouTube videos until your eyes glaze over, read blog after blog, and try to separate the charlatans and bamboozelers from the infidels, rapscallions and swindlers.

The trial and error method can be slow, painful, and expensive.

Since you're reading this, my guess is you want to see results in your bank account quickly with minimal time and effort.

As Ben Settle said "he is by far the single best resource for learning how to merge customer service with direct response marketing to exponentially ratchet up sales I've ever heard".

It's for that reason I'm inviting you to join my secret society and become a DSNi Inner Circle Cast Member. (CHOICE #3)

Probably the best question! I only work with people who are ready to take massive action. I have no mamby pamby slick little quotes like some these other so-called marketing gurus. I am not a social worker, therapist nor psychiatrist. I cannot get you to stop smoking, lose weight, or exercise (though you should consider it).

I am making a huge personal commitment to your success, and I need you to do the same.

Stop reading and leave. Members need to be willing to help and support each other.

Stop reading and leave. My mission is to rid the world of poor customer experiences. I need you on the front line helping me.

Stop reading and leave. If you are just looking for the next whizbang idea, leave it on a shelf and not implement, I dont want you.

So, if you are a team player with a real business (online or Bricks & Mortar) and are ready to massively implement, then this is for you.

The benefits of being a DSNi Cast Member

Plus, as an Inner Circle member, you receive the following exclusive bonus course:

Profitable Service Recovery

This “secret” course is exclusively available to Inner Circle Members. I created it from a pricey live seminar I conducted in Australia. If I were to sell the course, it would command at least $497. But it’s not available for sale at any price. (Unless you were there in Australia)

In this course, I reveal step-by-step strategies coupled with real-world examples of fixing customer problems BEFORE they cost you thousands. If you don't have the training or the system in place to recover quickly from a mistake, you will lose clients or patients. And lose FUTURE clients as well. It is only a matter of time.

A sampling of the course:

• Discover the true cost of a poor client experience. Not just your cost, but that of your customer.
• Access to my Service Recovery Resolution Finder: Easily determine which of the 4 actions your employees need to take to diffuse a situation and resolve it
• How to take a bad situation with a customer and instead of losing money, actually make a profit. More than if the mistake never happened.
• My 7 step system, where you will design your own service recovery system that you can share with your team to ensure you never lose a client or patient due to a poor experience (yours or someone else's)
• The VITAL, but often forgotten, words that will disarm even the angriest of customers
• The last thing you must do in every Profitable Service Recovery to ensure a happy-head-over-heels-thrilled customer that will stay, pay and refer
• And much much more

Again, you receive that course for FREE when you can become an Inner Circle member.

How Much is the Inner Circle Worth?

How much is one customer worth? What is the dollar amount you would place on:

• A new Customer
• A customer you lose to a competitor
• A customer you take away from a competitor
• The VALUE of a customer is PRICELESS
• So is the value of the Inner Circle

As you can see, you receive lots of benefits when you become a DSNi Cast Member, but the fact is if you were to use just one tip, tool, strategy, or technique every few months or so, you'd easily more than pay for a year's membership.

The DSNi Inner Circle Cast Member is $119 a month. That's a "whopping" $3.79 a day. You can't even buy a Caramel-Double-Shot-Venti-Half Soy-Half Cream-Half Potato Juice-19-Hour-Energy Coffee for that.

By selecting the annual membership option at $1190, you save money by getting two months of Inner Circle for free. You also get:

The reason I'm giving you all of these benefits is not to overwhelm you with information.

It's to improve your business and your life.

That's why you can pick and choose which benefits are most important to you at any given time and ignore the rest without guilt or feeling like you're not getting "maximum value".

My goal is for you to see measurable results in your bank account. If you want to take advantage of all of the DSNi Cast Member Inner Circle benefits, fantastic. If only one or two of the benefits are important to you at any one time, that's fine too. The DSNi Cast Member Inner Circle benefits are designed to give you what you need to take your business and life from where it is now to wherever you want it to be.

Let's do a quick review of everything you receive when you become part of the DSNi Cast Member Inner Circle.