Share Article

Exceeding Expectations by Plussing The Client Experience

I just got the greatest message and virtual hug from Andrea in Mallorca, Spain! Hi Vance!! Just wanted to let you know that my book has arrived today!! It was a pleasure to unpack it and see the blue stuff all around!! And the text inside the box, and the pen and pagemarker!!! WOOWWWW!! My mini-me was super, super, super happy to receive these gifts!! Thank you with all my heart!! Have a great day, Vance!!! A big hug from Mallorca!!! Now what did I do to garner such a blush-inducing message? I plussed my book delivery. For the uninitiated, "plussing" is Walt Disney's term for constant improvement. He always wanted things better. His movies, his parks, everything. Well, last month, I finally got around too plussing the packaging for my book when it goes out into the mail. In the past, it just went into a plain white box and I would write a small message inside the book. I thought to myself..."That is not much of an experience..." So I plussed it.
  • Had a special box designed just for the book
  • Included a page marker (customized)
  • Added a Mickey Mouse pen, for people to take notes in the book.
  • And then packaged it up like a present with blue crinkle paper
Voila! An experience in a box. How can you adapt this into your business? Do you have a product or service that you deliver everyday that might need a little plussing?
  • How you answer the phone
  • Your new patient package
  • Your lobby
  • Your online shopping cart
Take a look around you. What can you plus?
Remember, you won't profit unless you implement, Vance "Mallorca is an island in the Mediterranean off the coast of Spain" Morris P.S. If you want to see what Andrea was so giddy about, you can order a fre.e book here. Just pay S&H. https://www.deliverservicenow.com/vance-morris-magic-of-disney/

#customerservice #customerexperience #smallbusiness #clientexperience #entrepreneur #patientexperience

Like What You Have Learned So Far?

GET ACCESS TO MY WEEKLY TIPS

Author of the book

Systematic Magic,  7 Magic Keys to Disnify Any Business


You May also like

Books probably banned from school libraries

every one assured to offend someone. From the Far Eastern Shore of Maryland Hey ,  I am often asked what I read. It is a wide and varied list. Not just books, but magazines, blogs etc. My mailman must think I am nuts! As I get both The Epoch Times (conservative) and the New York

Read More

Why you need Millipede Marketing

And shouldn’t fry them with a magnifying glass From the Far Eastern Shore of Maryland Hey ,  If there’s one critter known for creepy crawlies, it’s the lowly millipede.  Contrary to what you might think, they a) don’t have a 1000 legs (750 tops) and b) they aren’t insanely poisonous or dangerous.  Nevertheless, they are

Read More

How to stop the Four Horsemen of DOOM in their tracks…

They could be riding roughshod over your biz From the Far Eastern Shore of Maryland Hey ,  Possibly one of the most well-known images from ancient prophecies is that of the “Four Horsemen of the Apocalypse” –  riding on horses of white, red, black and pale.  I’ll leave interpretation up to the experts, however, there’s

Read More