One of my favorite hobbies, is to stir up the proverbial poop in a Facebook discussion. I know, I should find other hobbies, but this is soooo much fun.
Yesterday, an interview I did for a podcast was published in a medical professionals group. Nothing but great comments until “Ed” showed up.
This simpleton will be out of business in less than a year with this stinkin’ thinkin’.
Ed’s argument was that Disney creates a culture of entitled people. “I don’t want to serve that kind of people.”
What? Huh?
That kind of people?
So I replied to Ed and mentioned that was an interesting line of logic.
- I asked him “Since Disney’s model includes a fanatical attention to detail, does that mean you won’t be detail oriented?
- Disney wants to create memorable experiences, does that mean your services are forgettable?
- Disney works to reduce the barriers to the sale, does that mean you are going to erect a massive wall preventing your clients from giving you money?
Evidently my line of questioning struck a nerve, but did not elicit a response to the questions posed.
Instead he replied with “I am going to provide service without going out of my way to appease the caprice of an entitled guest.”
I have to tell you, I needed a dictionary as I had never heard or seen the word “caprice” used in a sentence.
He blathered on about Disney creating disorder, selfishness, lack of humanity and a lack of mindfulness and that he won’t cater to it.
Ed continued… “It is unhealthy behavior to expect Disney standards with everything in our lives“.
Well gee whiz Ed, I for one would love it
- No more smarmy employees.
- Great communication
- Easy to do business with
- A heartfelt “I am sorry” if they burn my burger
But don’t worry DSNi Cast Members, with guys like Ed around, it is doubtful that Disney (Or the Ritz, or Zappos) standards will ever be universal.
Or maybe they will be like Universal (haha, get it? I made a funny there.)
