A Louisiana woman who used Gorilla Glue to keep her hair in place has hired an attorney.
Tessica Brown went viral with a video in which she says that her hair hasn’t moved in a month, even after chemical solvents were applied in a hospital emergency room.
Brown complains that Gorilla Glue’s labeling warns only against getting the product “in eyes, on skin or on clothing”.
Yet another bloodline that should come to a screeching halt. No more procreating!!
But it does bring up a good point…
What should Gorilla Glue do?
Was is the manufacturers problem that this imbecile used glue in place of hair gel?
But is there a way for Gorilla Glue to create a raving fan and gather positive PR? Lawsuit aside of course.
It reminds of the Club Med manager who threw a lavish party for guests who had the flight from h*ll on their way to the resort.
Was it Club Med’s fault that the flight was delayed 8 hours, baggage lost or that they hit so much turbulence the oxygen masks deployed?
Nope, it was completely out of the managers control.
But being a seasoned expert in creating guest experiences, he knew he had to do something.
So instead of the guests complaining about a ruined vacation and telling all their friends what a horrible trip it was, he turned them into evangelists for Club Med.
By providing the all-night party for the weary travelers, he created MORE goodwill with these guests than if nothing had gone wrong in the first place.
THAT is what I call Profitable Service Recovery
In March’s Mouster Class I will be revealing my system for profitable service recovery.
Discover the true cost of a poor client experience. Not just your cost, but that of your customer.
In this 7 step system, you will design your own service recovery system that you can share with your team to ensure you never lose a client or patient due to a poor experience (your or someone else’s)
Heck, this system will pay for itself 10x if you save just one client from defecting and leaving you.
https://www.deliverservicenow.com/invitation-to-become-a-dsni-inner-circle-cast-member/
But don’t dilly dally, this months Mouster Class goes into the DSNi vault at midnight on 2/28/21.
