Gorilla Glue Epic Fail

A Louisiana woman who used Gorilla Glue to keep her hair in place has hired an attorney. Tessica Brown went viral with a video in which she says that her hair hasn't moved in a month, even after chemical solvents were applied in a hospital emergency room. Brown complains that Gorilla Glue's labeling warns only against getting the product "in eyes, on skin or on clothing". Yet another bloodline that should come to a screeching halt. No more procreating!! But it does bring up a good point... What should Gorilla Glue do? Was is the manufacturers problem that this imbecile used glue in place of hair gel? But is there a way for Gorilla Glue to create a raving fan and gather positive PR? Lawsuit aside of course. It reminds of the Club Med manager who threw a lavish party for guests who had the flight from h*ll on their way to the resort. Was it Club Med's fault that the flight was delayed 8 hours, baggage lost or that they hit so much turbulence the oxygen masks deployed? Nope, it was completely out of the managers control. But being a seasoned expert in creating guest experiences, he knew he had to do something. So instead of the guests complaining about a ruined vacation and telling all their friends what a horrible trip it was, he turned them into evangelists for Club Med. By providing the all-night party for the weary travelers, he created MORE goodwill with these guests than if nothing had gone wrong in the first place. THAT is what I call Profitable Service Recovery   In March's Mouster Class I will be revealing my system for profitable service recovery. Discover the true cost of a poor client experience. Not just your cost, but that of your customer. In this 7 step system, you will design your own service recovery system that you can share with your team to ensure you never lose a client or patient due to a poor experience (your or someone else's) Heck, this system will pay for itself 10x if you save just one client from defecting and leaving you. https://www.deliverservicenow.com/invitation-to-become-a-dsni-inner-circle-cast-member/ But don't dilly dally, this months Mouster Class goes into the DSNi vault at midnight on 2/28/21.  

Remember, you won't profit unless you implement, Vance "glad I don't need hair gel" Morris