5 CX Trends For 2026

5 CX Trends For 2026

5 CX Trends For 2026Vance Morris
Published on: 23/12/2025

Customer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will dominate while others compete on price.

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Beware CX Charlatans & Bamboozlers

Beware CX Charlatans & Bamboozlers

Beware CX Charlatans & BamboozlersVance Morris
Published on: 16/10/2025

Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer experience experts. Here’s how to spot the fakes and learn real Disney-level CX.

Servin
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