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I will bet you Minnie Mouse’s Bloomers

Score one for Southwest Airlines… Again!

A 4 year old child named Hagen and his family had landed at Dallas Love Field and were already driving off in a rental car when they realized Hagen’s special buddy (Buzz Light Year) was left behind on the plane.

By the time they noticed, the plane was already well on the way to its next destination. Eventually, the aircraft made it to Little Rock, where it was scheduled to terminate for the night.

That’s where Jason, a Ramp Agent at LIT, noticed Hagen’s left-behind buddy.

Jason knew someone was missing their friend badly, so he began some investigating to discover who he belonged to.

Soon, a name written on the bottom of the boot caught Jason’s eye: “Hagen.” After more digging, Jason learned there was only one “Hagen” who had traveled on that aircraft that day.

Instantly, Jason came up with a plan…

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A few days later, Hagen and his family received a special surprise in the mail. Not only was his buddy returned, but he arrived in a hand-decorated box….

…complete with a letter describing his mission at Southwest Airlines

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There’s definitely not enough good in this world, and for someone to take the time out of their day to do that for strangers means the world to us.” –Ashley, Hagen’s mom

After Hagan’s mother posted this on her Facebook page, it went viral. In just 12 hours, the post got 327 Comments, 195 Shares & 10,000 likes.

What would Southwest have to pay to get that much exposure? Probably 100,000 times more than the postage and pictures cost.

When was the last time you heard of an airline getting such rave reviews?

Do you think this family will ever fly on another airline? I would bet you Minnie Mouse’s Bloomers they are Southwest fliers for life.

This story provides a great example of two of my Magic Keys to Disnifying your business; Wow and Employee Magic.

Magic Key #1, the WOW factor: Creating experiences out of the mundane and Magic Key #5 Employee Magic. Jason could have just mailed Buzz back, which would have made the family very happy.

But Southwest encourages its employees to create experiences for their passengers.

So Jason took the latitude and encouragement provided by his bosses and created a memorable moment by taking pictures and writing the letter.

This is what it takes to compete these days.

You need the edge.

You can get the competitive advantage over your rivals.

By attending the DSNi boot camp at Walt Disney World.

What’s included?

  • 3 nights at the Grand Floridian, Disney’s premier resort ($1,500)
  • All meals (Value $1,000) We eat well!
  • Park tickets (Value $450)
  • VIP Reception with current Disney leaders (value priceless, you can’t even get this at a Disney Institute Seminar)
  • Guided field experiences in the parks ($1,897)
  • Classroom trainings (3 days with me): workbooks, templates and forms ($20,991, my daily consulting rate is $7,000)
  • VIP reception for Epcot’s Night time fireworks show ($375)
  • Free access to my system “The Ultimate Client Experience” 7 Magic Keys to Disnify your Business (Value $2,497)

And much much more…

That is over $29,000 in value!

Even a Disney Institute program would set you back close to $10k.

But I am not charging $29k, $10k or even $6k…

Your investment is only $5247 and for a limited time, you can get this bonus:

https://www.deliverservicenow.com/business-accelerator-service-boot-camp/

 

And as a DSNi Cast Member, one of your benefits is you get a great deal on the event. Just enter the code: bootcamp1000 to save an additional $1,000.00!

That means you get everything for a mere $4,247.

A Disney Institute seminar runs five thousand bucks, and you still need to pay for hotel, food, and park tickets. That trip would easily run you north of $9,000

 

The event will show you how to not only create an incredible client experience, but show you how to make make profits, just like Disney.

Implementing just one idea can more than pay for this trip.

But ya gotta sign up…

Click the link: https://www.deliverservicenow.com/business-accelerator-service-boot-camp/

Remember, you won’t profit unless you implement,

Vance “Disney Guy” Morris

P.S. Bring the whole family! Plenty to do and you get a tax deductible vacation.

P.P.S. There is special pricing if you are brining more than one person.

 

customerservice #customerexperience #smallbusiness #clientexperience #entrepreneur #patientexperience

Like What You Have Learned So Far?

GET ACCESS TO MY WEEKLY TIPS

Author of the book

Systematic Magic,  7 Magic Keys to Disnify Any Business


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