Do you want to get more (work, effort, performance, service) out of your employees? Consider the next couple points from Harvard Business Review
- “40% of employed Americans would put more energy into their work if they were recognized more often”
- “63% of employees who are recognized are very unlikely to look for a new job”
Recognition: acknowledgment of something’s existence, validity, or legality.
Recognition does not mean bribing an employee to do their job. Now does it even mean to reward them. There is a huge difference between recognition and reward, I just don’t have the time or space to do justice to the conversation here in this email.
- Recognition is not money.
- Recognition is not pandering to woke millennials.
- Recognition is not walking into your office ignoring all of the employees on the way to your desk.
Recognition does not need to cost money. A simple acknowledgement like “Good morning” is all it takes.
A survey by OGO found that the lack of recognition in the workplace dramatically impacted their productivity. If no one cares, why should I do it? – is the question looming among many unempowered frontline workers. It is the job of managers to show the frontline that they care, their customers care and the work they do makes a difference.
Not just employees, but vendors & VA’s too
While I have been talking about employee engagement the past couple days, everything I have said applies to vendors and VA’s as well. Actually, just go back and remove the word employee and substitute the word ‘vendor’ and the information still applies.
As example, my local printer, who is about a 30 minute drive from me, DELIVERS my documents to the front door of my house.
Why?
Because when I used to go to his shop to pick up my orders, I recognized his team with good morning, please and thank you’s. After about a year, he just started dropping my stuff off to me. That was 15 years ago.
The UPS and FedEx guys/gals love my house as well. If they need a signature, I always greet them with a good morning and a bottle of water.
Uber takes feedback a step further by granting “Uber Pro Gold/Platinum/Diamond” status to drivers that meet service targets and volumes. These confer certain privileges and rewards. They also operate a quarterly red carpet event for drivers who are publicly awarded for “above and beyond” expectations.
People who are treated with care act differently.
There is a ripple effect:
- If you genuinely care for your people, in addition to getting the desired behaviors, you’ve given them no reason to leave you.
- You’ve also given your customers no reason to leave you.
- Customers have every reason to recommend you to others.
- You have an engaged, happy work force exhibiting desired behaviors while building community, and you have an engaged customer base, which is your greatest marketing machine.
DSNi Inner Circle Cast Members will be getting my blueprint based on my time with companies such as Disney, Starbucks, Chem-Dry and a slew of other companies.
I break it down into 7 simple habits. BTW habits don’t cost anything, but they have a HUGE positive impact on your bottom line.
- 7 habits to create a work force where employees care about the work
- 7 Habits to retain great employees.
- 7 Habits to retaining clients for life.
And no….. don’t add those 7 habits and come up with 21.
It is the same 7 habits that will give you a competitive advantage over your competitors.
But don’t dilly dally, this months Mouster Class goes into the DSNi vault at midnight tonight.
Get your invitation here: https://www.deliverservicenow.com/invitation/
It’s difficult to leave a place where people care for you
