Is Disney Losing It?

I am not a happy camper this morning And what don't unhappy people do? Spend money and refer. For the first time in 35 years, I encountered a nasty, rude and completely unhelpful cast member. 25 years of coming here and 10 years of working here. The first one! I was out for my morning walk on the path that leads around the lake, the Magic Kingdom and the Contemporary making a beautiful backdrop at sunrise. I walked to the end of the path just beyond the Polynesian Resort and went to ask a security hostess if the path continued or if this was the end. "No, it just goes to the Polynesian" she replied. "But I just walked on the path from the Grand Floridian, does it continue?" "What path?" "The path I just walked on." "If you knew there was a path, why are you asking me?" !!!!!!!!! "I want to know if the path, the one we are both standing on, goes all the way around the lake." "No" I turned and walked to find a supervisor. After I relayed my conversation with the hostess to the supervisor, he said "And to answer your original question, the path is shaped like a horseshoe, the ends are not connected." That is the answer I was looking for. The supervisor never used the word "no". Not once. Disney cast members are trained to avoid the 'no' word as much as possible. He did not say "No, the path does not go all the way around". He said, "The path is shaped like a horseshoe" He answered my question without having to use a negative word like 'no'. What about you and your employees? Do you say 'no' regularly? Or do you have a more positive way to explain a rule, law or procedure? To the supervisor, thanks for listening. To Diana, the security hostess: May the fleas of 10,000 camels infest your armpits.

Remember, you won't profit unless you implement, Vance "Still surprised" Morris