Keep those swans and Gorilla Glue out of my hair

More birds! Doves, hens, geese and now swans. What is up with all the poultry at Christmas?? My true love is starting to annoy me. But I am not nearly as annoyed (or stupid) as the Louisiana woman who used Gorilla Glue to keep her hair in place. Back in February she hired an attorney. Tessica Brown went viral with a video in which she says that her hair hasn't moved in a month, even after chemical solvents were applied in a hospital emergency room. Brown complains that Gorilla Glue's labeling warns only against getting the product "in eyes, on skin or on clothing". Yet another bloodline that should come to a screeching halt. No more procreating!! But it does bring up a good point... What should Gorilla Glue do? Was is the manufacturers problem that this imbecile used glue in place of hair gel? But is there a way for Gorilla Glue to create a raving fan and gather positive PR? Lawsuit aside of course. It reminds of the Club Med manager who threw a lavish party for guests who had the flight from h*ll on their way to the resort. Was it Club Med's fault that the flight was delayed 8 hours, baggage lost or that they hit so much turbulence the oxygen masks deployed? Nope, it was completely out of the managers control. But being a seasoned expert in creating guest experiences, he knew he had to do something. So instead of the guests complaining about a ruined vacation and telling all their friends what a horrible trip it was, he turned them into evangelists for Club Med. By providing the all-night party for the weary travelers, he created MORE goodwill with these guests than if nothing had gone wrong in the first place. THAT is what I call Profitable Service Recovery In the Service Recovery Mouster Class I reveal my system for profitable service recovery. Discover the true cost of a poor client experience. Not just your cost, but that of your customer. In this 7 Swans a swimming, I mean 7 step, system, you will design your own service recovery system that you can share with your team to ensure you never lose a client or patient due to a poor experience (your or someone else's) Heck, this system will pay for itself 10x if you save just one client from defecting and leaving you. But you can only get your mittens on it for a couple more days. On 1/5/22 it goes back into the DSNi vault. Check it out here: 12 Days While she received NO compensation from Gorilla Glue, Tessica Brown received over $20,000 in donations from people who wanted to help her get the glue removed from her hair. According to TMZ, Tessica is donating most of that money to a reconstructive surgery organization called the Restore Foundation.

Remember, you won't profit unless you implement, Vance "I think I'll glue the swans to the hens and see what happens" Morris P.S. Join my private Facebook Group Customer Experience; Disney Style Join the "experience economy and discussion". Ask questions... It's where the cool kids hang out