Vance Morris on the Air: Podcast Appearances on Customer Retention and Experience
The How of Business: Return on Experience
How small businesses stop competing on price and start winning on loyalty using Disney-inspired customer experience.
Host Henry Lopez brought me on to break down why most small businesses are leaving money on the table every single day -- not because of their product, but because of their experience. I laid out the Return on Experience framework and exactly how it turns remarkable service into loyalty, referrals, and pricing power your competitors can't touch.
Grow A Small Business: How Vance Morris Built a High-Growth Service Empire (Episode 756)
How a Disney decade became the operating system for three thriving home service businesses that run themselves.
Most business owners build a job, not a company. I built three. On this episode with host Troy, I walked through the exact journey from Disney cast member to scaling a carpet cleaning company, an oriental rug washing facility, and a mold remediation business to the point where operations run on 90 minutes a week. We covered the systems, the team culture, the financial gut-punches, and the retention strategies that made all of it possible.
Sports Management Podcast: What Sports Teams Can Learn From Disney: Fan Experience, Service and Pricing Power (Episode 225)
Why the gap between what Disney does and what most sports teams do is costing franchises millions in fan loyalty and revenue.
Sports teams spend fortunes on talent and facilities then treat the fan experience like an afterthought. I joined this podcast to fix that thinking. We covered what Disney actually does differently, why my home service businesses charge 40% more than every competitor in the market, and the unlikely backstory that got me from security guard at a birth control factory to inside Disney operations. We also got into what happened three days after I took the leap to start my own business -- and it wasn't pretty.
Entre Architect -- What Disney Teaches About Client Experience (EA645)
How architects can stop losing clients to competitors by designing experiences people remember, talk about, and send referrals from.
Most architects compete on portfolio and price. Neither one builds loyalty. I joined this podcast to show a different path -- one built on intentional moments, proven systems, and the same experience design principles I learned inside Disney operations. We also got into the bankruptcy, the career loss, and the hard resets that came before any of this worked. If you think remarkable client experience is only for big brands with big budgets, this conversation will change your mind fast.
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