| I just returned from a very brief trip (on the ground there for only 17 hours) to Cleveland to see my mentor Dan Kennedy and to be interviewed for a Magnetic Marketing/No B.S./GKIC masterclass. Not sure what they are going to call themselves now that Russel Brunson and Click Funnels has purchased that company.
All was well with the trip except the rides to and from the airport.
Last year, I gave up on Uber and Lyft. They could not be counted on, had wild fluctuations in price and many of the drivers smelled liked they had showered themselves in AXE or Aqua Velva.
So for the past 15 months, I have been scheduling a private car service to pick me up at airports and drive me to where I need to be.
This new strategy has worked well for me.
That is, until I got to Cleveland on Tuesday.
I had arranged for a car to pick me up at 2:45pm. At 2:50, with no car in sight, I called the dispatch. They said the driver was 25 minutes away. Why?, I asked.
We are not sure.
Sigh….
This was not going to end well.
At 3:15 I called back. They said the driver was there waiting for me. I said Nope, he is not.
Then the driver called to say he was here. Where exactly is “here”, I asked? I am in a black Lexus. Sorry, I don’t see a black Lexus. The curb in front of me is empty, not a car to be seen.
Just then a mini bus pulled away to reveal his car 3 lanes over from the curb.
He popped the truck, but did not get out of the car.
Sigh…
I got into the car that smelled like cigarette smoke. I mean heavy. Pack a day heavy.
Sigh…
“You could have gotten out of the car” I told him icily.
“You found me” was his reply.
He then asked about my flight and why I was in Cleveland. “Please stop talking“, I thought I said to myself in my head, but the phrase had escaped my lips.
Silence the rest of the way.
While going through my emails alter that night, I got one from the car service asking me to review them. I told them about my experience.
I even called the dispatch to make sure my ride back to the airport the next day was on time and was stink-free. 10:25 am I told her. Not any later.
I arrived at the lobby at 10:20 the next morning. At 10:30 I again called the car service. This time, since I was a returning caller, I was sent to an automated voice with no option for a live person. The machine voice told me my car was 20 minutes away!
Sigh….
I began frantically calling other companies (even Uber) so that I did not miss my flight. During that time what should appear in front of the hotel?
A black Lexus with the trunk popped open.
Yep, they sent me the same dunderhead driver in the same stinky car.
What happened to 10:25? I asked. He mumbled an excuse that the dispatcher was at fault, just like he had the day before.
“Don’t talk to me” was all I said to him.
Another email requesting a review came. I gave the same response with 1 star. Then copied and pasted right into Google.
that is the end of the story.
As an Inner Circle Cast Member, you already know what to do with the story.
Dissect it. Analyze it. Check your business. Make sure it is not happening in your business. |
