From the Far Eastern Shore of Maryland
Well, I finally got it done! After a whole week of toiling, plodding and writing, my second book is now at Amazon. Blatant sales pitch a’ comin’.
“Tales From The Customer Service Crypt”
“10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity AND 47 Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience“
About the Book: Growing up, I loved watching Tales From The Crypt. The show was a series of horror stories told by the “Crypt Keeper”. It was slightly terrifying, usually humorous and always had a lesson or moral to the story.
This book is much the same as the show.
- Cringe (terrifying) worthy
- Usually humorous
- Always a lesson or moral
Unlike “Tales from the Crypt”, the stories contained here in this book are ALL REAL experiences. Not embellished, Not over-blown, Not fiction.
In it, you will find stories and lessons like this:
Chapter 1 “Vance Tries To Send A Fax” All about the service and sales prevention departments and how to rid them from your business.
Chapter 2 “How Was Your Flight?“. All about creating small “wow’s” and having your business be tellable.
Chapter 3 “Breastaurants” How a local restaurant chain is laser focused on it’s customer avatar.
Chapter 6 “I Bet My Daughters Girl Scout Troop Has Better Phone Scripts Than You Do!” The importance of scripting and planning your service and sales experience.
Chapter 7 “Me? Not Nice? I Just Want The Toilet to Work!” Communication breakdowns and lack of contingency planning and how to avoid them.
And starting tonight, you can get the Kindle version FR.E.E. Yep! Starting at Midnight tonight until Midnight Sunday you can get the Kindle book for no charge. Click Here:
Of course you can always get the “real deal hold in your hands paper version” as well.
Regards, Vance “The Crypt Keeper” Morris
