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Customer Retention Predictions for 2026

Customer retention will decide who survives 2026. Why “good service” fails, customers leave silently, and experience is the only lever that keeps loyalty, referrals, and profits from leaking. ...more

Customer Keepin'

December 30, 2025•4 min read

Why Customer Experience Will Decide Who Keeps Customers in 2026

Customer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will do... ...more

Servin

December 23, 2025•4 min read

Trumps war on customer experience

Trump’s latest Management Agenda never mentions customer experience or customer service. That silence matters. When CX disappears from leadership priorities, friction replaces trust and customers feel... ...more

Servin

December 19, 2025•0 min read

Donald Trump: ‘We Don’t Need CX. Trust Me

The Trump Administration’s Management Agenda omits customer experience and customer service entirely. That omission reveals a bigger CX problem: when leaders prioritize efficiency over usability, cust... ...more

Servin

December 16, 2025•3 min read

Customer Loyalty: The Hidden Truth Behind Why Customers Stay

Customer loyalty isn’t luck. It's engineered. Discover why a great customer experience is the foundation of retention and how creating memorable moments turns clients into long-term, high-value repeat... ...more

Customer Gettin' ,Customer Keepin'

December 11, 2025•2 min read

Costco Just Delivered a Masterclass in Customer Experience 12.09.25

Costco’s proactive price refunds show the secret to great CX: fix problems before customers feel them. Small gestures create huge loyalty. Every business can steal this playbook. ...more

Customer Keepin'

December 09, 2025•4 min read

Customer Experience Implementation

Customer Experience implementation. In 45 seconds or less. ...more

Scalin'

November 12, 2025•0 min read

Beware CX Charlatans & Bamboozlers

Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer expe... ...more

Servin

October 16, 2025•3 min read

The $118 Dress Shirt Disaster: A Masterclass in How to Lose a Customer (and a Sale)

A trip to a luxury shirt store turned into a lesson in bad service. No greeting, no guidance, no upsell, just lost loyalty. Discover how small service failures destroy trust, sales, and lifetime value... ...more

Customer Gettin'

September 29, 2025•5 min read

Hi, I'm Vance Morris

Deliver Service Now institute

Dear Entrepreneur,

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