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Trumps war on customer experience

Servin
December 19, 2025•1 min read

Customer experience didn’t disappear. It was quietly removed from the agenda.

The Trump Administration’s latest Management Agenda never once mentions customer experience or customer service.

That’s not politics. That’s a leadership warning.

When CX stops being named, it stops being protected. Efficiency takes over and optics win. Customers feel friction long before leaders feel consequences.

I break down what this means, why it matters, and how businesses make the exact same mistake every day.

👉 Watch the video here:

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Vance Morris

Vance Morris / Deliver Service Now institute is the only Disney Experience and Direct Response Marketing business on the planet. Deliver Service Now consults and coaches other companies on how to create and implement Disney style experiences and then apply Direct Response Marketing to profit from it.

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The Retention Report

Deliver Service Now institute

Dear Entrepreneur,

Customers don’t leave because of price or "the economy." They leave because of the friction you’ve stopped noticing and the indifference they’ve started feeling.

The Retention Report is an almost daily dispatch that exposes one CX blind spot at a time, and shows you exactly how to fix it.

Two minutes.

One idea.

Zero fluff.

If you’re tired of "we thought they were happy" being the reason you lose revenue, it’s time to stop the bleed.

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