Deliver Service Now Institute | Customer Experience & Loyalty Strategies

Disney-inspired customer experience, retention, and loyalty strategies that

turn ordinary service businesses into unforgettable brands.

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?Vance Morris
Published on: 30/03/2026

Financial advisors don’t lose clients over performance. They lose them during death, divorce, and incapacity. Learn how client relationships actually break and what to do to retain spouses, heirs, and assets when life hits.

Customer Keepin'
Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and Cancellations

Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and Cancellations

Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and CancellationsVance Morris
Published on: 30/03/2026

Two cancellations. One week. Both blamed on dogs. Financial advisors, your clients are keeping score every time you drop the ball. Here's what Disney taught me about showing up when it matters most.

Customer Keepin'
Get Customers 17 Ways with Vance Morris

Get Customers 17 Ways with Vance Morris

Get Customers 17 Ways with Vance MorrisVance Morris
Published on: 22/03/2026

In this episode, Vance Morris shares how service businesses can create memorable customer experiences, build tellable moments, recover from mistakes, and turn everyday interactions into loyalty, referrals, and repeat business.

Customer Gettin'
The Clients You Should Fire… Before They Ever Call You

The Clients You Should Fire… Before They Ever Call You

The Clients You Should Fire… Before They Ever Call YouVance Morris
Published on: 19/03/2026

Most financial advisors attract the wrong clients because their marketing tries to please everyone. Learn how to clearly define who you’re for, and who you’re not, to attract better clients, charge more, and stop wasting time on tire kickers.

MarketingCustomer Gettin'