Vance MorrisA landmark social media trial exposes a deeper problem: blaming systems instead of owning decisions. From parenting to business, this piece shows why responsibility, not lawsuits, is the real leverage.
Vance MorrisCustomer experience isn’t a “nice to have.” It’s the last real competitive advantage. This looks at what CX actually is, where it’s headed in 2026, and why the businesses that engineer loyalty will dominate while others compete on price.
Vance MorrisTrump’s latest Management Agenda never mentions customer experience or customer service. That silence matters. When CX disappears from leadership priorities, friction replaces trust and customers feel the pain long before leaders see it.
Vance MorrisThe Trump Administration’s Management Agenda omits customer experience and customer service entirely. That omission reveals a bigger CX problem: when leaders prioritize efficiency over usability, customers feel friction and loyalty erodes.