Trumps war on customer experience
Customer experience didn’t disappear. It was quietly removed from the agenda.
The Trump Administration’s latest Management Agenda never once mentions customer experience or customer service.
That’s not politics. That’s a leadership warning.
When CX stops being named, it stops being protected. Efficiency takes over and optics win. Customers feel friction long before leaders feel consequences.
I break down what this means, why it matters, and how businesses make the exact same mistake every day.
👉 Watch the video here:
