Deliver Service Now Institute | Customer Experience & Loyalty Strategies

Disney-inspired customer experience, retention, and loyalty strategies that

turn ordinary service businesses into unforgettable brands.

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?

How Do Financial Advisors Keep Clients After Death, Divorce, or Incapacity?Vance Morris
Published on: 30/03/2026

Financial advisors don’t lose clients over performance. They lose them during death, divorce, and incapacity. Learn how client relationships actually break and what to do to retain spouses, heirs, and assets when life hits.

Customer Keepin'
Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and Cancellations

Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and Cancellations

Did the Dog Eat Your Professionalism? What Financial Advisors Must Know About Client Experience and CancellationsVance Morris
Published on: 30/03/2026

Two cancellations. One week. Both blamed on dogs. Financial advisors, your clients are keeping score every time you drop the ball. Here's what Disney taught me about showing up when it matters most.

Customer Keepin'
The Heartbreaking Truth About Your Failing Customer Experience

The Heartbreaking Truth About Your Failing Customer Experience

The Heartbreaking Truth About Your Failing Customer ExperienceVance Morris
Published on: 24/02/2026

Is Your Business Rotting? Stop the systematic failure killing your profits. Discover how Disney's "plussing" secret saved their bottom line and how you can engineer a titanium cage around your clients to command the highest fees in town.

Customer Keepin'
Why Your Clients Feel Replaceable 02.19.26

Why Your Clients Feel Replaceable 02.19.26

Why Your Clients Feel Replaceable 02.19.26Vance Morris
Published on: 19/02/2026

Why financial advisors lose clients even with solid performance. Discover how to engineer a compounding client experience that strengthens identity, deepens loyalty, and improves retention without competing on fees or returns.

Customer Keepin'